Skills
Marketing > Content Creation > Social Media Content Creation
Less than 6 Months
Office and Administration > Administrative Support
1-2 Years
Chat/Email Support
1-2 Years
Customer Representative Telco Account
1-2 Years
Customer Support > Active Listening problem solving,chat support
Less than 6 Months
Experience highlights
Sales & Customer Service Representative
Concentrix
·
September/2023
–
Present
As a Sales Advisor and Customer Service Representative at one of the UK’s largest telecommunications companies, I provided dedicated support to B2B clients by assisting businesses in finding tailored solutions, handling inquiries, processing orders and upgrades, and ensuring a seamless customer experience while consistently exceeding sales targets through proactive recommendations and effective collaboration with cross-functional teams to resolve issues and maintain accurate records using CRM
Cold Caller / Appointment Setter
ECOMTEL
·
June/2023
–
Present
n my role as a cold caller in real estate, I focused on reaching out to homeowners in Cleveland, Ohio. My job was to connect with property owners and see if they were interested in selling their homes or had other properties they wanted to put on the market. I developed strong communication skills and learned how to quickly build rapport with potential sellers. This experience taught me the importance of persistence and staying focused to generate solid leads in the real estate market
Customer / Tech Support
InfoCentrale
·
January/2022
–
Present
I handle customer inquiries via LiveChat, emails, text, and calls using RingCentral, assisting clients with issues related to their TV subscriptions. I provide technical support for subscription-related problems, process new subscription orders, and manage returns or refunds. I also create FAQs and training materials, track customer status, and follow up with leads and customers with expiring subscriptions. Additionally, I’m responsible for updating the CRM and preparing monthly reports.
Customer Support - Ecommerce brand
Upwork
·
February/2022
–
Present
I worked as a Customer Support Representative for an e-commerce store specializing in luxury dog collars and leash sets. I handled customer inquiries through email, chat, and occasional inbound calls, ensuring prompt and professional responses. My responsibilities included processing orders, managing returns and refunds through Shopify, and tracking shipments to keep customers updated on their order status. I focused on delivering excellent customer service and resolving issues efficiently
Administrative Assistant
Upwork
·
September/2021
–
Present
As an Administrative Assistant at a house renovation company in Canada, I was responsible for a range of tasks that supported the efficient operation of the business. My role included preparing detailed quotations for clients, managing and responding to emails, phone calls, and chat inquiries. I was also tasked with following up with prospective clients and scheduling appointments to ensure seamless communication and client engagement throughout the renovation process.
