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Vera C.

Incident Manager - Shift Lead

Verified
$10/hr

Outline

Looking for Full-Time work (12 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Escalations Management, through emails, ticket and phone - Excellent verbal and written communication - Ability to quickly learn new skills

Skills & Experience

Skills

Incident Management 2-5 Years

Experience highlights

Shift Lead/Subject Matter Expert - Verizon / Major Incident Manager – Best Buy
Accenture · January/2019 – May/2026
Technical and Customer Service Rep
Regent Business Process · March/2018 – Present
Technical Support Representative
TeleTech Cebu · June/2015 – Present
Technical Support Representative – Tier II
Qualfon Philippines, Inc. · July/2013 – Present
Virtual Assistant
Elance and Odesk · June/2012 – Present
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