Customer Resource Specialist

Verified

$5/hr

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Outline

Looking for Part-Time work (5 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Process transactions, maintain records, and facilitate internal communication effectively.

Skills & Experience

Skills

Customer Support > Customer Service > Payment Processing 2-5 Years

Customer Support > Technical Support Less than 6 Months

Data Entry 2-5 Years

Customer Support > Email Support and Data Entry 2-5 Years

Inbound and Outbound Customer Service Phone Communication and Email 2-5 Years

Experience highlights

Technical Support Representative-XBOX

VXI Global Holdings B.V. Phils - DFC · April/2023 – Present

• Helping customers resolve issues with Xbox consoles, including hardware malfunctions, software
errors, system updates, connectivity problems, and performance issues.
• Guiding customers through troubleshooting steps for issues such as error codes, failed updates,
login issues, controller malfunctions, game performance issues, and connection difficulties with
Xbox Live or Xbox Game Pass.
• Assisting customers set up their Xbox consoles, install new games or applications

Customer Resource Specialist (Back Office Team)

VXI Global Holdings B.V. Phils - DFC · June/2023 – /

• Data Entry and Management: handling the entry, update, and maintenance of customer records in the company’s databases.
• Order Processing and Fulfillment: process orders for new services. Coordinates with logistics or warehouse departments to ensure timely delivery.
• Processing Service Requests: process service requests submitted by customers or by front-line
teams, which may include actions like unlocking purchased devices, generating call data records, and handling service cancellations.

US Visa Service Desk CSR

Siblings Solutions · July/2022 – Present

• Handled customer inquiries and concerns through chat support, phone, and email, with
questions related to visa application procedures, requirements, and documentation, providing
guidance on what is needed for different types of visas (e.g., tourist, student, work visas).
• Inform applicants about the different visa categories, eligibility criteria, and the specific steps
involved in the application process, ensuring applicants understand which visa is appropriate for
their situation.

Customer Service Representative

Metrobank Card Corporation Inc. · April/2017 – Present

• Assisting customers with various inquiries and concerns related to their credit card accounts.
• Responding to calls from customers who need assistance with their accounts, such as account
balances, payment due dates, transaction details, rewards, and statements.
• Handled customer inquiries and concerns when they encounter issues like incorrect charges,
billing errors, fraud, or disputes. Resolves the problem, ensuring the customer's concerns are
addressed accurately and promptly.

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