Virtual Assistant | Team Management

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced in customer service, operations management, and team leadership, and dedicated in delivering top-notch administrative support.

Skills & Experience

Skills

Customer Support > Chat Support > Email Support > Back Office 2-5 Years

Experience highlights

Operations Manager | Team Leader

FairTrade Outsourcing · January/2022 – Present

• Managed and optimized operational management systems and processes to ensure compliance and cost-effectiveness.
• Supervised team performance, generated KPI reports, and conducted quality coaching to maximize productivity.
• Managed schedules, data analysis, invoices, timesheets, and provided administrative assistance.

Proctor - CSR III | Technical Support

FairTrade Outsourcing · May/2020 – Present

• Customer service and online proctoring.
• Guidance to test-takers to ensure a smooth testing process, provided technical support and maintain academic integrity.
• Channels: Voice and Chat.

Customer Service Representative

T-Mobile - Alorica Davao · December/2018 – Present

• Provided exceptional support to customers through various channels, including phone, email, and chat, ensuring prompt and effective resolution of inquiries and issues.
• Order processing, billing and technical support.
• Processed orders, handled billing issues, and provided technical support.

Assistant Manager| Hotel Attendant | Service Crew

D’Leonor Inland Resort & Adventures Park · March/2016 – Present

• Provided a seamless guest experience and uphold the hotel’s quality standards.
• Handle scheduling, inventory management, and resolve guest concerns. Support management in maintaining quality standards and fostering a positive workplace culture.

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