Sales & Marketing Operations Specialist | CRM, Lead Gen & Email Outreach | Customer Experience

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven operations professional with 3+ years of experience supporting sales, CRM, customer experience, and business operations in remote environments. Skilled in managing workflows, maintaining accurate CRM data, coordinating outreach activities, and improving processes to keep teams organized and efficient. Known for being detail-oriented, adaptable, and proactive, with strong experience working across multiple systems, stakeholders, and priorities.

Skills & Experience

Skills

Customer Support > Chat Support 1-2 Years

Customer Support > Customer Service > Fraud detection 1-2 Years

Office and Administration > Data Entry, Attention to detail, Time Management, Customer service, Email Management,Managing Facebook Groups And Pages 2-5 Years

SALES COORDINATOR 1-2 Years

Back Office Support > Customer Data Management 2-5 Years

Account Executive > Microsoft 365 2-5 Years

CRM management 2-5 Years

- Customer Service 2-5 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years

CRM > Salesforce 2-5 Years

Hubspot 2-5 Years

Google Workspace 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 1-2 Years

Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 2-5 Years

Experience highlights

Customer Service Representative

Concentrix · January/2026 – Present

Delivered professional written and live-chat support for Razer customers. Managed end-to-end back-office escalations and resolved complex customer cases across logistics, payments, and product teams.

Sales Coordinator

Levitate Media · August/2022 – /

- Managed 13 different inboxes for our marketing campaign across multiple email marketing platforms.

- Managed a large volume of emails daily, sending out up to 47,000 emails per day.

- Utilized email sequences and templates for lead management.

- Utilized a CRM for data and recording.

- Utilized Google Suite to managed calendars for meetings, sheets for data, docs for processes and drive for team
collaborations.

- Handled data projects for results accuracy in marketing campaigns.

Customer Service Representative

Concentrix, Inc. · October/2018 – Present

- Provided email and live chat customer service support

- Addressed customer service inquiries in a timely and accurate manner.

- Developed highly empathetic client relationships, and earned a reputation for delivering exceptional customer
service.

- Cross-trained specifically in Consumer Protection for fraudulent activities and in Back Office for replacement and
refund.

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