E-commerce & Shopify Support: Handled chat, email, and ticket support for Shopify merchants, assisting with order management, basic store customizations, and shipping settings.
Customer Service: Over 7 years of experience in high-volume customer service, technical support, and conflict resolution, including roles at Spotify and major mobile carriers like AT&T and Sprint.
Skills:
Complaint resolution and interpersonal skills
Attention to detail and critical thinking
Fast learner with a positive attitude