GVA-CSR

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Analytical, results-driven General Virtual Assistant and Executive Assistant with 6+ years of combined experience in administrative support, customer operations, and executive assistance. Skilled in calendar and email management, CRM updates, appointment setting, webinar moderation, and multi-channel customer communications. Adept at utilizing modern administrative and property/e-commerce platforms to streamline workflows and boost team productivity.

Skills & Experience

Skills

English CSR 5-10 Years

SMM - Video edit 2-5 Years

Data Management - CRM, spreadsheets, calendar 5-10 Years

Experience highlights

Customer Support Representative

Poshmark · October/2023 – Present

- Managed customer inquiries regarding order tracking, product specs (NWT and pre-loved items), and cancellations.
- Collaborated with logistics partners like FedEx to ensure accurate package delivery and issue resolution.

General Virtual Assistant & Executive Assistant

theFreedomtrader (AU-Based) · October/2022 – Present

- Provided comprehensive EA support to the CEO and leadership team, managing complex calendars and appointments.
- Moderated weekly live webinars, compiled pre- and post-webinar statistical reports, and uploaded recorded lessons via Kajabi and Demio.
- Handled customer and prospect communication via email, social media, and ActiveCampaign CRM updates

Customer Service & Email Support Specialist

Tricho Labs LLC (US-Based) · March/2019 – Present

- Delivered end-to-end email support via Zendesk and Gorgias, resolving inquiries, complaints, and billing issues.
- Processed orders, returns, refunds, and subscription updates across Shopify and Konnektive.
- Managed social media posting across Facebook and Instagram to maintain brand presence and customer engagement.

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