Skills
Collecting payments
5-10 Years
Accounting > Financial Accounting > Analysis
2-5 Years
Leadership
2-5 Years
Account Management
5-10 Years
Compliance
5-10 Years
Customer Relationship Management (CRM)
5-10 Years
Accounting > Accounts Receivable > Billing > Collection
5-10 Years
Engagement
5-10 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Collections
5-10 Years
Systems
5-10 Years
Google Workspace
2-5 Years
Customer Service>Sales
5-10 Years
Experience highlights
Sales Expert - Cruiseline
OUTSOURCELLENT INC.
·
December/2025
–
Present
Assists customers with cruise travel plans, recommends packages, manages bookings and cabin selections, explains pricing, and provides personalized service from inquiry to reservation.
Senior Executive – Sales Expert
EXL
·
March/2025
–
Present
Managed high-risk delinquent accounts reducing days past due by 15%. Exceeded monthly upselling and cross-selling targets generating additional revenue. Developed collection strategies improving recovery rates.
Customer Relations Manager
Credit Corp Group
·
October/2022
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Present
Led revenue and debt recovery initiatives. Managed credit bureau accounts reducing dispute time by 25%. Boosted satisfaction scores by 30%. Trained team of 5 specialists. Enhanced operational efficiency by 40%.
Senior Debt Collections Specialist
Altair Global Solutions
·
August/2018
–
Present
Managed collections for delinquent medical bills through outbound and inbound calls, negotiated settlements, and validated claims.
