Customer Service Virtual Assistant | Customer Support & Resolution

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Conversational

Professional Summary

I bring 9+ years of customer service experience, including 4 years of remote work. My strengths include clear communication, active listening, de-escalation, and helping customers understand the next steps toward resolving their concerns.

I approach each interaction with patience, empathy, and attention to detail. I am comfortable following established procedures, documenting customer interactions, and collaborating with teammates to provide consistent, reliable support.

I am seeking a remote Customer Service or Virtual Assistant role where I can contribute my customer support experience. I am also interested in entry-level healthcare support opportunities that provide training, where I can build on my transferable skills while learning healthcare-specific tools and workflows.

Skills & Experience

Skills

Customer Support 10+ Years

Active Listening 5-10 Years

- Customer Service 5-10 Years

Data Entry (High Accuracy) 5-10 Years

Customer Issue Resolution & De-escalation 5-10 Years

Microsoft Office 5-10 Years

• Excellent written and verbal communication skills 5-10 Years

CRM > Salesforce 2-5 Years

Microsoft Teams 5-10 Years

Empathy & customer focus 5-10 Years

Customer Support (Zendesk) 2-5 Years

Shopify & E-commerce Support 2-5 Years

Attention to Detail & Multitasking 5-10 Years

Assistant Project Manager 1-2 Years

CRM > HubSpot CRM 2-5 Years

Experience highlights

Assistant Project Manager

ModSquad · November/2024 – Present

• Monitored operational KPIs, prepared performance reports, and identified workflow bottlenecks and improvement opportunities.
• Standardized project documentation and coordinated cross-functional workflows to support accurate, on-time deliverables.

Management Consultant

ModSquad · July/2022 – Present

• Analyzed performance trends, audited workflows, and recommended process improvements aligned with operational standards and SLAs.
• Coached team members, monitored quality and efficiency, and maintained clear documentation across assigned projects.

Junior Customer Resolution Specialist – Tier 2

SupportNinja · January/2022 – Present

• Managed phone cases involving billing, accounts, orders, and fulfillment while maintaining calm, customer-focused communication.
• Investigated customer needs, coordinated appropriate resolutions, and documented every interaction accurately across internal systems.

Customer Resolution Specialist – Tier 1

SupportNinja · May/2021 – Present

• Assisted customers by phone and email with order status, tracking, account updates, and product-related concerns.
• Troubleshot issues, followed established procedures, and documented cases accurately to support timely first-contact resolution.

Technical Support Representative

SupportNinja · November/2020 – Present

• Resolved user access, account adjustment, and billing concerns for a global e-learning platform through phone and email support.
• Used CRM and ticketing systems to investigate issues, document resolutions, and meet service-quality standards.

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