Skills
Leadership, subject matter expert and compliance officer
10+ Years
Experience highlights
Accounts Receivable and Customer Support Senior Team Lead
HCL Technologies Inc
·
December/2019
–
Present
Lead a high-performing team handling collections and accounts receivable across global operations. Ensure daily target are met both inbound and outbound of the team members. Oversee daily operations, monitor KPIs and productivity metrics, and ensure SLA adherence. Serve as Subject Matter Expert and point of contact for client escalations and system issues. Train, coach, and mentor team members; lead initiatives for engagement and retention.
Operations Senior Team Lead
HCL Technologies Inc
·
September/2015
–
Present
Senior Quality Assurance Analyst
HCL Technologies Inc
·
May/2014
–
Present
• Audited customer support and transaction processing teams
• Ensured compliance with internal controls and quality standards
Quality Assurance Analyst
Aegis Services, Inc.
·
April/2012
–
Present
Customer Care Professional
Aegis Services, Inc.
·
March/2010
–
Present
