Administrative and Virtual Support Specialist

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Administrative & Virtual Support Professional | CRM & SAP | Customer Service Expert

Skills & Experience

Skills

Administrative & Coordination Skills 10+ Years

Customer Service & Client Support 10+ Years

Technical & Tools Proficiency 10+ Years

Virtual Assistant & Remote Work Skills 10+ Years

Experience highlights

Virtual Assistant/ Admin Coordinator

Angle Marketing and Virtual Services- Lewisville, TX USA · May/2023 – Present

Coordinated with internal and external stakeholders to organize and schedule meetings and
events effectively.
Handled the timely and accurate submission of expense reports.
Assisted in making travel arrangements, including booking flights, accommodations, and
transportation.
Performed data entry tasks, maintaining accurate records and databases.
Served as the primary point of contact for internal and external stakeholders, screening and
directing emails as needed

Order Management Specialist/ CSR (7 years)

Refinitiv Limited (LSEG) Dubai Media City, UAE (Formerly known as Thomson Reuters) · February/2014 – Present

Managed the entire end-to-end order life cycle, including order preparation, order
monitoring, permissioning and billing.
Resolved external & internal queries relating to quote/order status, billing, client
account information/permissioning, and compliance issues.
Provided research and support for billing disputes, ensuring issues are resolved
according to departmental Service Level Agreements.
Monitored the status of orders in CRM and ERP system
Managed all communication with all Sales.

Admin Officer/ Credit Controller (5 years)

Refinitiv Limited LSEG (Formerly known as Thomson Reuters) · January/2009 – Present

Organized appointments and conferences.
Handled a variety of administrative tasks including answering phone calls, responding to
emails, filing documents, and sending out mails.
Achieved consistently good quality service (customer relation) by putting in place the
quality management system for the whole team.
Conducted meetings with internal and external clients.
Managed accounts receivable and ensured timely collection of outstanding invoices.

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