Quality Auditor, TSR. CSR

Verified

$10/hr

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Outline

Looking for Full-Time work (9 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations.

Skills & Experience

Skills

Handling problematic accounts, handling guest complain 10+ Years

Customer Support > Chat Support> Customer Support Inbound and Outbound>Active Listening 10+ Years

Expert in CRM, sales support, issue resolution, process improvement, communication, data analysis, and team leadership. 10+ Years

Customer Support > Technical Support > Data Entry > Calendar Management > Email Management 10+ Years

Leadership experience, collaborative, problem-solving, Integrity and Ownership 10+ Years

Customer Support > Insurance > Prior Authorization 2-5 Years

Experience highlights

QA Specialist/Process Specialist (AT&T)

Infosys BPM Ltd · September/2023 – /

Working in partnership with the operations, QA Team builds an evaluation
form, along with the process of sharing the information to ensure
improvements are documented as part of an overall plan.
Sending of daily reports, conducts a weekly QA talk, QA calibration meeting (monthly) and facilitates the MHC (Monthly Health Check) after
the Knowledge Call session.
As QA, it's my tasks to validate and ensure that agents are delivering high
quality performance thru pop quiz and floorwalk.

Customer Service Specialist (Accounts Payable, Travel & Expense, HRO SOX Auditor)

Accenture Inc. · June/2014 – Present

Blended process: sending emails, doing inbound & outbound calls both
from the vendor and the customer using various tools like SAP POs.
Actively participate in the weekly meetings with QA for calibration.
Processing of client receipts against open invoices.
Data entry into HRIS database and other databases/checklists on New or Updated employee details (end to end on-boarding).

College Instructor

Visayas State University · June/2011 – Present

Prepares class sessions and assignments to help students grasp course
content and how it integrates with overall student learning outcomes for
the course.
Teaches courses in accordance with defined course standards and
outcomes.
Creates a learning environment that encourages student involvement and
participation.
Documents students' attendance, participation, and academic progress
by giving and grading assignments, projects, quizzes and/or examinations
that lead to a final grade.

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