Virtual Assistant & Customer Support Expert | Email & Chat Support

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Customer Support Specialist & VA with 12+ years in client service. Tech-savvy, fast learner, and available full-time.

Skills & Experience

Skills

Customer Support 2-5 Years

Customer Support > Chat Support 1-2 Years

customer service representative 5-10 Years

virtual assistant 2-5 Years

Experience highlights

Virtual Assistant - CSR

No Stress Intl. · February/2022 – Present

Handled client scheduling, claims, and follow-ups
using Zendesk and Vonage
Maintained 95%+ task resolution rate and consistent
client satisfaction.

Chat Support Representative

Cosmetix Inc. · January/2020 – Present

Resolved product and order concerns via chat &
email with 98% satisfaction.
Assisted with returns, complaints, and inquiries from
e-commerce customers.

Admin Officer

Panlilio Credit. · December/2016 – Present

Managed daily reports, schedules, and data records
for field operations.
Improved admin efficiency and ensured document
accuracy and timeliness.

Customer Service Representative

VXI GLOBAL · November/2013 – Present

Handled telecom customer concerns via voice and
email for a U.S.
-based client.
Met performance goals in resolution time and
service quality consistently.

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