Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
I worked in the BPO industry for 12 years, managing customer service. In this role, I developed skills in effective communication, problem-solving, and conflict resolution. I handled customer inquiries, complaints, and follow-up requests via phone, email, and chat. Ensuring prompt resolution and customer satisfaction was my priority. My experience taught me the value of patience, empathy, and attention to detail when dealing with customers.
Skills & Experience
Skills
Experience highlights
Ensured all insurer requirements are met to facilitate application finalization.
Monitored and communicated any revised terms offered by the insurer to the client.
Provided a high standard of customer service throughout the implementation journey.
Maintained well-organized and up-to-date records of all policy applications and issuances.
Reviewed LinkedIn profiles and sent connection and message requests to check their
interest in the position.
Managed annual accounts for clients.
Handled implementation from application form to ensure funds were available for
payment.
Managed all investment portfolios.
Trained to use CLASS with accountants to ensure all investments matched.
prepare all documents for the end of financial year
regarding online banking concerns, processing money transfers or wire transfers,
process both debit and credit card payments and also helping them file for disputes if
there are any unauthorized transactions on the account using their card.
Managed a team handling commercial, retail, credit card, and loan accounts in collections.
Created smart action plans to achieve team goals.
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