Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Conversational

Professional Summary

I bring a strong blend of independence, adaptability, and results-driven work ethic qualities that thrive in a remote work environment.

Skills & Experience

Skills

Customer Support 1-2 Years

Cold-calling > Appointment Setting 6 Months to 1 Year

Lead Generation 6 Months to 1 Year

Experience highlights

Sales Development Representative

Concept Services, Ltd. · October/2024 – Present

-Utilized Salesforce and HubSpot to
generate, manage, and track qualified
leads
-Conducted cold calls and email
outreach to identify new sales
opportunities
-Built and nurtured long-term
relationships with prospects to support
lead qualification
-Scheduled discovery calls and meetings
between potential clients and sales
executives
-Reported weekly, monthly, and
quarterly sales activity and
performance metrics to the sales
manager

Customer Service Representative

Alorica Philippines Inc. · September/2016 – Present

Used CRM tools to manage customer
interactions and requests efficiently
Placed orders on behalf of customers
and guided them through the ordering
process
Assisted customers in generating
return labels and processing refunds
promptly
Tracked shipments and provided
accurate updates on package status
and ETA
Manually applied discounts and waived
shipping fees based on customer
issues or promotions
Ensured a smooth post-purchase
experience by handling complaints with
empathy and timely resolution

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