General Virtual Assistant

Verified

$4/hr

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Outline

Looking for Full-Time work (40 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a detail-oriented and goal-focused Executive Assistant, leveraging a rich background in Customer Service, Social Media Management, E-Commerce, an

Skills & Experience

Skills

Customer Support 5-10 Years

Chat/Email Support 1-2 Years

Office and Administration > Data Entry, Attention to detail, Time Management, Customer service, Email Management,Managing Facebook Groups And Pages 1-2 Years

Customer Support > Ecommerce > 1-2 Years

Customer Service & Support, Fraud Investigation & Risk Management, 1-2 Years

Experience highlights

General Virtual Assistant

Qckstaff 6800 · January/2024 – Present

General Virtual Assistant Executive Assistant to the CEOs of an e-commerce company in the US handling inbound calls and emails from
customers. In charge of handling replacement requests, shipping concerns,
returns, exchanges, and other ad hoc tasks.

Risk Compliance Analyst

Ubiquity Global Solutions · June/2022 – Present

Handling end-to-end Fraud Investigation for a
prepaid debit card company in the US. Filling chargebacks for transactions that are reported as fraudulent. Reviewing representments to help deny invalid claims. Crediting and/or debiting the client's account to avoid financial loss.

Senior Process Executive

Cognizant Technology Solutions · June/2021 – Present

Senior Process Executive-Creator Support for YouTube. Handling chat and
email concerns from YouTube creators worldwide resolving their concerns
about their views, revenues, reach, and all other aspects that covers being
a content creator.

Customer Service Representative

Sykes Asia Inc · November/2017 – Present

Customer Service Representative-Client Operator and Web Support Agent
for Ameriprise Financial handling inbound calls regarding their financial
investments such as their brokerage accounts, mutual funds, insurance
and annuity. Supported clients with their online access, troubleshooting,
navigation, and assistance in processing a transaction on the client's
website.

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