Executive Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

My background combines 3 years in Quality Analysis with 6 years and 8 months in customer and technical support, giving me experience across quality monitoring, reporting, customer issue resolution, documentation, order support, and performance feedback.

My strongest areas include:
• Administrative and operations support
• Data entry and information management
• QA and CSAT reporting
• Customer dissatisfaction (DSAT) analysis
• Documentation and quality reviews
• Order processing and tracking
• Customer and technical support
• Microsoft Excel and Microsoft Office
• Coaching, feedback, and performance support

Skills & Experience

Skills

Office and Administration > Quality Assurance 5-10 Years

5-10 Years

Cost Estimate > Microsoft Excel 5-10 Years

Customer Issue Resolution 5-10 Years

escalation handling 5-10 Years

• Technical Troubleshooting 5-10 Years

Experience highlights

Quality Analyst | Technical Support Specialist | Customer Support Specialist

CONCENTRIX INC. · January/2019 – Present

Managed QA/CSAT reports, reviewed DSAT metrics, facilitated client calibration sessions, conducted quality reviews with coaching feedback. Assessed technical issues and escalated when needed. Processed customer orders and handled inquiries.

Customer/Technical Support

THE RESULTS COMPANIES · February/2017 – Present

Supported customers with account-related and technical concerns, addressed issues and provided resolutions while maintaining accurate account information.

Customer/Technical Support

TECH MAHINDRA · February/2016 – Present

Provided customer and technical support addressing account concerns and basic technical issues. Assisted with service questions and troubleshooting requirements.

Customer/Technical Support Specialist

QUALFON · May/2015 – Present

Provided account information and technical troubleshooting. Supported product upgrades and plan changes, assessed customer needs for sales opportunities.

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