Digital Marketing | Lead Generation | Social Media Manager | Virtual Assistance

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Most virtual assistants handle tasks.

I build systems that help startups, entrepreneurs, and small businesses scale.

Hi, you can call me Patti. I work at the intersection of operations, digital marketing, and 12+ years of customer service experience.

What I Do
• Workflow Optimization: Recover 10+ hours per week.
• Digital Marketing: Attract and convert more customers.
• B2B Lead Generation: Organize targeted prospects so your team focuses on closing.
• Social Media Management: Keep your brand active and growing.
• Team Operations: I keep your operations organized so your team stays aligned, productive, and focused.

Core Skills
Virtual assistant, executive support, workflow optimization, social media management, content strategy, copywriting, lead research, and customer support.

I prioritize long-term partnerships built on trust, accountability, and reliable execution.

Ready to scale your business operations? Send me a message and let's talk today!

Skills & Experience

Skills

Operations 10+ Years

Cusomer service 10+ Years

Marketing 6 Months to 1 Year

Administrative 1-2 Years

Creative 2-5 Years

Project & Task Management 1-2 Years

Design & Content Creation 1-2 Years

Communication & Support 1-2 Years

Experience highlights

Digital Marketing Specialist

Curated Privacy LLC · February/2025 – Present

• Supported digital marketing for privacy education and legal services brands.
• Created multimedia content across LinkedIn, Facebook, Instagram, and YouTube, contributing to a 16% increase in audience engagement.
• Managed content scheduling, video editing, and content publishing to maintain a consistent presence across multiple platforms.
• Handled audience insights, trend analysis, and competitor research to help improve engagement by 11% across the brand's digital channels.

Volunteer Google Ads Manager

Creshendo · January/2025 – Present

• Managed Google Ads Grant campaigns, increasing visibility and traffic 10%.
• Researched keywords and optimized ads to improve engagement and attract more qualified leads.
• Maintained Google Ad Grants compliance, keeping account eligible and boosting
ad performance by 12%.

Customer Care Specialist

IQOR PHILIPPINES INCORPORATION · June/2021 – Present

• Increased customer satisfaction from 80% to 90% in six months.
• Cut handling time by 35 seconds and boosted call resolution by 15%.
• Raised first contact resolution from 70% to 85%.

Customer Service Team Lead

Concentrix · April/2016 – Present

• Boosted team productivity by 15% through coaching and training.
• Increased engagement by 30% and reduced turnover by 10% in a year.
• Improved customer satisfaction by 25% with service upgrades and customer-focused training.

Subject Matter Expert

IBM · September/2011 – Present

• Developed training modules that increased agent product knowledge by 30% and reduced handling time by 25%.
• Led initiatives that cut account setup time by 40% and improved onboarding.
• Conducted audits that enhanced service adherence and reduced escalations by 20%.

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