Sales, Virtual, Chatter, Technical, Customer, Chat, and Email Support.

Verified

$10/hr

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Outline

Looking for Part-Time work (4 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have been in the BPO/Call Center industry for over nine years, handling sales, fan chatter, and technical accounts using phone, chat, and/or email.

Skills & Experience

Skills

Customer Support > Sales Support 2-5 Years

Customer Support > Technical Support 5-10 Years

Experience highlights

Sales Advisor II

Concentrix Philippines · January/2023 – /

Responsible for sales transactions by directing prospects toward suitable service plans like Safety and Security, Navigation, Remote access, and Wi-Fi for GM luxury cars that best meet the member's or customer's needs. Also encourages purchases by explaining product features and benefits to potential customers.

Customer Support Specialist

Upwork - Glofox · July/2022 – Present

Accountable for supporting GLOFOX fitness business software to our diverse customer base predominantly by email, live chat, and phone using our support tool Zendesk.

Phone and Email Support - Glofox technical software (Short-term).

Technical and Sales Support

Sutherland Global Services · March/2016 – Present

Providing customer service and resolving technical issues involves identifying, investigating, and resolving users' problems with computer software and hardware via telephone, email, or chat.

Quickbooks - Accounting software developed and marketed by Intuit Inc.

TSR/CSR/Chat/Email Support and Subject Matter Expert

Alorica Philippines, Inc. · November/2016 – Present

Fully trained and experienced agent to respond to customer questions and complaints and troubleshoot problems with services via telephone, email, and chat.

Comcast - Telecommunications company.
Doordash - Online food ordering and delivery services.

Operations Manager

Delta Air Aviation · June/2006 – Present

Responsible for supervising flight scheduling, aircraft maintenance scheduling, aviation fuels budget, and other business operations. Coordinates plans and schedules skill development and training sessions for flight instructors. Implements programs to ensure the attainment of business plans, growth, and profit.

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