Customer Service Support

Verified

$6/hr

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Outline

Looking for Full-Time work (9 hours/day) at $6/hour

Associate Degree

English proficiency Conversational

Professional Summary

Driven and adaptable professional with over six years of customer service experience, including a specialized role as a Subject Matter Expert (SME).

Skills & Experience

Skills

Customer Support > Chat Support> Customer Support Inbound and Outbound 5-10 Years

Experience highlights

Associate – CS Internet

Sutherland Global Services · July/2023 – /

Provide chat and voice support for a major streaming platform.
Troubleshoot technical and account-related issues.
Assist in account management and inquiries.
Serve as an SME, coaching team members and ensuring process compliance

Trans - Processing Associate

Sutherland Global Services · July/2021 – Present

Managed inbound/outbound calls for Canada & US.
Ensured security of business’ premises.

Customer service (Email, chat and inbound calls)

Alta Resources · October/2020 – Present

Assisted customers via inbound calls for financial services.
Provided chat and email support for order management & retail programs.

Agent in customer service 3

Ibex Global Solutions · October/2018 – Present

Assisted customers with billing, sales & tech support.
Upsold products and conducted basic troubleshooting

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