Skills
E-Commerce > Inventory Management > Quality Control
6 Months to 1 Year
Less than 6 Months
Team Leadership
2-5 Years
Process improvement
2-5 Years
IT Support
Less than 6 Months
Compliance
1-2 Years
Risk analysis
6 Months to 1 Year
Construction management
2-5 Years
Report Generation
2-5 Years
Project Estimation
1-2 Years
- Customer Service
2-5 Years
Basic Graphic Design>Canva
6 Months to 1 Year
Performance Management
2-5 Years
Ticket Management
Less than 6 Months
Customer Service>Sales
Less than 6 Months
Experience highlights
Junior Helpdesk Analyst
Noon Dalton
·
May/2026
–
/
Provided first-level IT support, managed support tickets, troubleshot technical issues, escalated complex incidents, maintained documentation, and communicated updates to users.
Creative Quality Control
Noon Dalton
·
December/2025
–
Present
Prepared whiteboard presentations in Canva for client garment endorsements and reviewed AI-generated images for magazine publication quality assurance.
Senior Stop Loss Analyst
Noon Dalton
·
July/2025
–
Present
Worked with sales and underwriters on competitive quotes, negotiated client terms, generated detailed reports explaining rate changes, trends, and coverage options.
Senior Team Lead
Conduent
·
July/2024
–
Present
Oversaw non-voice telecom account performance, prepared performance reports, ensured SLA compliance and customer satisfaction metrics.
Team Lead
Conduent
·
November/2022
–
Present
Managed team handling non-voice telecom account, monitored agent performance, ensured subscriber concerns addressed, maintained high customer satisfaction.
