Skills
Good communication skills
10+ Years
Data Entry and Organization
10+ Years
Self Agency to work independently
10+ Years
Versatile
10+ Years
Experience highlights
Lead Amazon Data and Sourcing Analyst Admin
Dorm LLC
·
March/2024
–
Present
Conducted product sourcing and in-depth fundamental analysis to
identify profitable leads and generate non-obvious opportunities.
Proficient in Amazon tools, including Keepa, AZInsight, Seller Central,
Rakuten, and Jungle Scout, for market research and data analysis.
Independently developed and implemented efficient sourcing
methods for sourcing analysis.
Managed administrative tasks, including account health monitoring,
reimbursements, appeals, and ungating processes, while maintaining
organize
Sr. Associate Trans processing
Johnson Controls Inc. / Sutherland Global Services
·
August/2019
–
Present
Guiding clients step by step through a series of actions to solve an
issue.
Managed complex transactional tasks and multiple cases at one time.
Assist in coordinating technical visits if necessary.
Assist our technicians with the installation or replacement of
ShopperTrak devices.
Technical Support/Customer Service Representative
DIRECTV / Convergys
·
August/2018
–
Present
Help customers process payments for their DirecTV accounts.
Assist them in troubleshooting if they encounter problems with their DirecTV service.
Handled customer inquiries.
Resolved technical issues promptly.
Customer Service Representative
Macy’s / SITEL
·
September/2017
–
Present
Assist the customer in finding the item they like, then help them
place the order through the website.
Found and navigated the best deals for customers
Assist them in tracking their orders.
Efficiently handle high volumes of incoming calls.
Addressed inquiries and resolved issues.
Ensured customer satisfaction.
Collection Specialist
Synchrony Bank / IQOR
·
July/2015
–
Present
Monitoring accounts to identify overdue payments.
Finding and contacting debtors to arrange debt payoffs.
Keeping accurate records and reporting on collection activity
Managed customer accounts.
Handled collection tasks efficiently.