Skills
Customer Support
2-5 Years
Google ( Docs, Sheet, Slides, Forms, Meet), Microsoft Office (Word, Excel, Presentation), Canva, Capcut
2-5 Years
Real Estate > Brivity, Sisu, Mailchimp, Docusign, Email Management
2-5 Years
Google Workspace, Microsoft Office, Follow Up Boss, Go High Level, Kajabi, Canva, Capcut and Stripe, and Calendly.
2-5 Years
Transaction Coordination (contracts, checklists, due dates)
2-5 Years
Experience highlights
Transaction Coordinator/Admin
KW Advantage Realty
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March/2022
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Present
I manage buyer and seller transactions from contract to closing by coordinating inspections, title, escrow, mortgages, and appraisals to keep workflows on track. I serve as the main point of contact for clients, agents, title officers, and lenders while assisting agents with drafting and submitting compliant contracts. Additionally, I handle compliance documentation, status reports, property research, and CRM workflows to support daily operations.
Customer Service Representative
KLM Airlines
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August/2019
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Present
I provide travel information and assistance to passengers, helping them create reservations, reschedule flights, add special requests, purchase extras, and check in online. I also handle passenger claims, complaints, and compliments, track and report delayed or lost baggage, and check the statuses of flights, refunds, and claims. Additionally, I escalate sensitive situations and concerns for immediate resolution.
