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Jay-El C.

customer support representative / Moderator

Verified
$8/hr

Outline

Looking for Freelance work (7 hours/day) at $8/hour

High School Diploma

English proficiency Fluent

Professional Summary

Dynamic and dedicated support professional with over 2.5 years of experience in email, chat, and phone support, along with moderation expertise. Prove

Skills & Experience

Skills

Can do multi tasking, reliable, patient, eager to learn new things 1-2 Years
CRM Software Proficiency: Familiarity with platforms like Zendesk, Salesforce, or Freshdesk. 1-2 Years
Communication: Clear and effective verbal and written communication. 1-2 Years

Experience highlights

CSR
Six eleven global services and solution · August/2022 – Present
We are responsible for addressing and resolving customer concerns and queries across multiple communication channels, including phone calls, live chat, and email. Our role involves providing prompt, accurate, and courteous assistance, ensuring that each customer interaction is handled with professionalism and efficiency. Whether answering questions, troubleshooting issues, or guiding customers through processes, we strive to deliver a seamless and positive experience, upholding the company's com
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