Customer Service, Admin Assistant

A Proven Operator, Now Specialized in Freight

I bring over a decade of professional experience across technical support, customer service, sales, IT operations, and multi-site coordination. I've channeled that foundation into formal freight operations training through Freight Courses 101 — covering LTL quoting, freight class calculations, shipment tracking, and documentation management — so I arrive ready to contribute, not just to learn.

Most recently, as a Support Desk Coordinator at Parabellum, I managed remote welfare, communication, and scheduling for 18 operatives across 15 active locations, maintaining 100% shift coverage while executing incident escalations within a strict 15-minute SLA. That same discipline — staying calm under pressure, communicating proactively, and getting the details right the first time — is exactly what I bring to your freight pipeline.