Customer Service Specialist

Verified

$6/hr

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Outline

Looking for Full-Time work (-8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer service professional with 10+ years’ experience, skilled in communication, problem-solving, and delivering exceptional client support.

Skills & Experience

Skills

Customer Service Representative 10+ Years

Account Management & Client Relations 5-10 Years

Communication organization problem-solving and attention to details. E-mail management scheduling data entry and customer service. 10+ Years

Order & Inventory Management 2-5 Years

- Risk assessment - Compliance including healthcare - Analytical thinking - Dispute resolution - Medical billing - Customer retention 5-10 Years

Experience highlights

Senior Frontline Support Representative

XtendOps · September/2024 – /

Monitor customer interactions to ensure quality standards and compliance
requirements are met
Provide guidance and support to frontline agents to improve performance and service
delivery
Assist with process improvement initiatives to enhance operational efficiency
Handle escalated customer concerns and complex service issues
Support quality assurance efforts and contribute to team performance goals

Financial Advisor

Multitude Bank UK (Financial Account) · September/2022 – Present

Reviewed loan applications and evaluated clients' financial situations
Collected and verified financial documents and supporting information
Conducted credit risk assessments and recommended loan approvals or rejections
Maintained accurate loan records and managed payment arrangements
Followed up with clients regarding loan renewals and account updates
Ensured compliance with company policies and lending procedures

Customer Care Associate

Wipro, Philippines ( Healthcare- Molina) · February/2021 – Present

Assisted members with billing, insurance coverage, and account inquiries
Handled an average of 45–55 inbound calls per day while maintaining service quality
standards
Documented customer interactions accurately and efficiently
Participated in quality assurance reviews and coaching sessions to improve
performance
Resolved customer concerns while maintaining a positive customer experience

Customer Service Executive

Worldremit · December/2018 – Present

Customer Care Specialist

Concentrix - Retail- Amazon) · October/2016 – Present

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