Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have over five years of experience in customer service, sales, and customer support, primarily in the BPO industry.

I've worked with different accounts, including healthcare, telecommunications, and travel. My experience includes handling customer inquiries, assisting with prescription-related concerns, resolving billing issues, providing technical support, and helping customers find the right solutions for their needs.

I'm comfortable communicating with different types of customers, handling concerns professionally, and learning new tools and processes. I also have experience using CRM systems and tools like Salesforce, HubSpot, Google Workspace, and Excel.

I'm now looking for an opportunity where I can use my experience, continue learning, and contribute to the company's growth. I'm a fast learner, dependable, and always willing to improve my skills.

Skills & Experience

Skills

Adaptability 5-10 Years

Critical Thinking 5-10 Years

Account Management 2-5 Years

Effective Communication 5-10 Years

- Customer Service 5-10 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 5-10 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

CRM > Salesforce 2-5 Years

Hubspot 1-2 Years

CRM & Tools 2-5 Years

Genesys Cloud 1-2 Years

Five9 1-2 Years

- Zoom 2-5 Years

✔️Marketing > Appointment Setting 1-2 Years

Sales and lead generation 2-5 Years

Experience highlights

Customer Advocate

Continuum Global Services · November/2024 – Present

Healthcare account customer advocacy and support

Advisor I, Sales

Concentrix · June/2024 – Present

Sales advisory role on healthcare account

Customer Advocate

TeleTech · November/2022 – Present

Healthcare account customer advocacy

Customer Infrastructure Management

Sutherland Global Services · July/2021 – Present

Telco account infrastructure and customer management

Customer Service Representative

WNS · February/2020 – Present

Travel and sales account customer service support

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