Skills
- Customer Service
5-10 Years
Customer Support > Email & Chat Support
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Attention to detail
5-10 Years
Multitasking
5-10 Years
Google Applications
5-10 Years
Amazon Seller Central
2-5 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
CRM > Salesforce
2-5 Years
Customer Support > Customer Service > Gorgias
2-5 Years
Customer Support > Ecommerce > Ebay
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
• Time Management
5-10 Years
Customer Service > Gorgias > Shopify
2-5 Years
*Administrative Support -
5-10 Years
Experience highlights
Customer Support Specialist
PorchtoPatio LLC
·
October/2023
–
Present
Provided customer support via email and chat, handling high-volume inquiries. Resolved complaints, processed refunds, and handled replacement requests. Assisted with backend projects and administrative tasks.
Administrative Assistant
RBC Consulting
·
August/2021
–
Present
Organized and maintained online company files, invoices, and digital documentation. Performed administrative tasks including calendar management, email management, data entry, web research, and report creation.
Front Office Associate
QBE Group Shared Services
·
July/2019
–
Present
Managed online and phone reservations, bookings, and guest requests. Maintained accurate front desk records and reports. Delivered professional and friendly customer service.
Front Office Associate
Summit Galleria Hotel
·
April/2018
–
Present
Handled guest check-in and check-out processes efficiently. Delivered high-quality customer service through online/web research and data entry. Resolved guest complaints and ensured excellent experience.
Front Office Associate
Crimson Resort and Spa
·
July/2016
–
Present
Managed front office operations and guest services at luxury resort and spa facility.
