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Bianca Theeresa A.

Client Onboarding Specialist & Tech Support Rep | Customer Service Professional

Verified
$7/hr
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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

Results-oriented professional with experience in client onboarding, project management, and customer service. I guide clients through smooth onboardin

Skills & Experience

Skills

Client Onboarding Specialist & Tech Support Rep | Customer Service Professional 10+ Years

Experience highlights

Onboarding Specialist
Growth99 · January/2023 – Present
• Onboarded and trained clients in the medical spa and aesthetic industry, ensuring smooth adoption of the Growth99 platform.
• Delivered in-person and virtual training sessions to maximize platform usage.
• Acted as the first point of contact for new clients, resolving onboarding issues promptly.
• Built and maintained strong client relationships, improving retention and satisfaction.
• Managed multiple onboarding projects and meeting deadlines.
Customer Service Representative
Concentrix · December/2022 – Present
• Assisted customers with order placement, product searches, and catalogue requests.
• Provided updates on orders, backlog issues, and delivery schedules.
• Informed customers about benefit balances, expirations, and eligible purchases
Technical Support Specialist
Alorica · April/2021 – Present
• Provided technical troubleshooting for TVs and soundbars, achieving high first-call resolution rates.
• Coordinated repairs and educated customers on warranty coverage.
• Promoted extended warranties, contributing to sales targets.
• Served as floor support, assisting colleagues with complex cases.
Technical Support Specialist
Alorica · April/2021 – Present
• Provided technical troubleshooting for TVs and soundbars, achieving high first-call resolution rates.
• Coordinated repairs and educated customers on warranty coverage.
• Promoted extended warranties, contributing to sales targets.
• Served as floor support, assisting colleagues with complex cases.
Customer Service Representative
Alorica · November/2020 – Present
• Scheduled medical appointments and provided healthcare plan assistance.
• Helped customers locate in-network healthcare providers and medications.
• Managed PCP (Primary Care Physician) assignments and updates.
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