Virtual Assistant | Administrative Support & Customer Service Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

I’m a detail-oriented administrative and customer service professional with over five years of combined experience in administrative operations, customer support, and remote coordination.

At AT&T through VXI Global Solutions, I handled billing inquiries, orders, refunds, technical concerns, and sales support through phone and live chat, earning recognition as one of AT&T’s Top Agents.

At GoGoGrandparent, I remotely assisted U.S.-based customers with transportation, pharmacy orders, food deliveries, and time-sensitive requests.

My administrative background includes financial reporting, executive correspondence, meeting coordination, document management, and tracking deadlines.

I’m proficient in Microsoft Office, Google Workspace, CRM systems, and remote collaboration tools. I bring strong communication, organization, adaptability, and a proactive approach to helping businesses operate efficiently.

Skills & Experience

Skills

Data Entry 2-5 Years

Email and Chat Support 2-5 Years

Customer Service - Call and Chat 2-5 Years

Administrative Support & Calendar/Inbox Management 2-5 Years

Administrative Support & Calendar Management 2-5 Years

Multitasking 5-10 Years

Upselling 2-5 Years

Operations 5-10 Years

Microsoft Office Suite & Google Workspace 2-5 Years

Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Experience highlights

Live Operator

GoGoGrandparent · October/2024 – Present

Assisted U.S.-based customers with transportation bookings, pharmacy orders, food deliveries, and service inquiries. Coordinated with service providers, maintained accurate records, and resolved customer concerns promptly and professionally.Assisted U.S.-based customers with transportation bookings, pharmacy orders, food deliveries, and service inquiries. Coordinated with service providers, maintained accurate records, and resolved customer concerns promptly and professionally.

Administrative Officer (Financial Analyst)

Ministry of Finance, and Budget and Management (MFBM-BARMM) · March/2024 – Present

Provided administrative and financial support, including reviewing financial documents, preparing reports, maintaining accurate records, and managing official correspondence. Coordinated with internal departments and external stakeholders to facilitate requests, monitor submissions, and ensure timely completion of administrative requirements. Assisted in organizing meetings, preparing memoranda, and maintaining confidential financial and administrative information. Demonstrated strong attention

Administrative Assistant

Kapayapaan sa Pamayanan · April/2022 – Present

Provided administrative support through scheduling, report preparation, document management, and coordination of training activities. Maintained records, facilitated communication, and monitored deadlines to ensure smooth daily operations.

Subject Matter Expert / Customer Service Representative

VXI Global Solutions (AT&T Account) · August/2019 – Present

Assisted U.S.-based customers through phone and live chat, handling billing inquiries, orders, refunds, technical concerns, and sales support. Managed customer records using CRM systems and earned recognition as one of AT&T’s Top Agents.

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