Skills
Customer Support > Healthcare
1-2 Years
Customer Support > Technical Support
6 Months to 1 Year
customer service representative
5-10 Years
Collections Specialists
2-5 Years
Customer Support > Ecommerce >
6 Months to 1 Year
Experience highlights
Health Advocate
Optum Global Solutions
·
October/2023
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Present
Manage inbound and outbound calls and emails from members and healthcare providers, addressing inquiries about benefits, eligibility, and claims. Facilitate the appeals process, provide timely updates, and communicate final determinations. Verify member coverage and assess the need for prior authorizations based on diagnosis and procedure codes. Maintain accurate documentation while ensuring full compliance with HIPAA and internal policies to support high service standards.
Customer relations
Ascend Ecom
·
July/2022
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Present
Responsible for onboarding new clients by collecting and verifying essential information and managing client profiles using ClickUp. Coordinate client services, including appointment scheduling and store application support. Handle client communications, provide onboarding assistance, and manage chat room interactions to ensure smooth collaboration. Maintain and update key records such as the Approved Walmart sheet and client invoices to ensure data accuracy and consistency.
Collections Specialist
Accenture. Inc
·
January/2017
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Present
Effectively handle billing inquiries by providing clear explanations and practical solutions to resolve outstanding balances. Develop personalized payment plans to support service continuity while focusing on customer retention. Analyze account histories to identify recurring issues and educate customers on billing cycles and account management best practices. Manage interactions with professionalism and empathy, using strategic approaches to guide customers toward resolving account concerns and
