Skills
Communication Skills
5-10 Years
CRM management
2-5 Years
Customer Support > E-commerce
2-5 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
Negotiation Skills
2-5 Years
- Customer Service
5-10 Years
Account Management; Customer Support > Sales Support > Lead Generation
2-5 Years
Product Listing & Optimization
2-5 Years
Cold Calling
1-2 Years
Marketing > Order Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Design > GoHighLevel
Less than 6 Months
✔️Marketing > Appointment Setting
1-2 Years
Customer Service>Sales
2-5 Years
Customer Service > Gorgias > Shopify
2-5 Years
Experience highlights
Appointment Setter / Cold Caller
Greener Solution
·
September/2024
–
Present
Scheduled appointments and maintained accurate records. Improved lead conversion through follow-ups and effective communication. Contacted qualified clients via outbound calls and messages using GoHighLevel Platform.
E-Commerce Virtual Assistant
Amazon & Shopify
·
January/2023
–
Present
Assisted customers with order tracking, returns and product concerns. Handled product listing and optimization to improve visibility. Maintained customer satisfaction through timely responses.
Customer Service Representative
TP IT PARK EXPEDIA
·
February/2020
–
Present
Promoted and sold auto warranty services with monthly sales targets. Handled customer inquiries across multiple channels ensuring satisfaction and effective issue resolution.
