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Johnrick A.

Lead Manager

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

High School Diploma

English proficiency Fluent

Professional Summary

Experienced Customer Service Representative with a demonstrated history of working in the Business Process Outsourcing industry for 17 years. Skilled in Communication, Financial Risk, Risk Management, Financial Services, and Risk Analysis

Skills & Experience

Skills

Design > Graphic Design Less than 6 Months
Critical Thinking 5-10 Years
Effective Communication 10+ Years
CRM management 5-10 Years
Customer service> Retail Banking > Financial Services 2-5 Years
Risk Management 5-10 Years
Inside Sales 2-5 Years
- Customer Service 10+ Years
Account Management; Customer Support > Sales Support > Lead Generation 5-10 Years
Chat Support > Social Media Management 1-2 Years
Real Estate Sales 2-5 Years
Cold Calling 5-10 Years
Design > Canva Graphic Design > Video Editing Less than 6 Months
✔️Design > Web Design & Page Layout > Landing Page Design 1-2 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 5-10 Years

Experience highlights

Inside Sales Agent
AM Realty MN · March/2026 – Present
Responded to inbound leads via phone, text, email. Made outbound calls to qualify buyers/sellers and schedule appointments. Managed leads through CRM and coordinated with agents for smooth client experience.
Senior Cold Caller/Acquisition Support
Pine Rose Lands · January/2026 – Present
Conducted outbound cold calls to qualify leads for vacant land acquisition. Managed CRM and LandID records. Trained cold calling team, met call targets, and provided feedback on lead quality and calling strategies.
Executive Assistant
Modern Living Collective Realty · September/2024 – Present
Inside Sales Agent
Platinum Living Realty · February/2024 – Present
Inside Sales Agent/Virtual Assistant
Modern Living Collective Realty · May/2023 – Present
Managed CRMs (Lofty, HouseJet, GoHighLevel). Conducted cold calling, email and text messaging campaigns. Generated leads and designed landing pages. Monitored brand consistency across marketing channels.
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