Customer Service, Scheduling & Lead Management

Verified

$6/hr

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Outline

Looking for Full-Time work (10 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hello, I'm MJ your next virtual assistant. I am eager to bring my proactive, service-oriented approach to your team and contribute to your team.

Skills & Experience

Skills

Executive / Admin Assistant 2-5 Years

Customer Service Troubleshooting Canva Trello Salesforce Slack Google sheet Gmail Google Drive 2-5 Years

Social media (Instagram, Facebook, and LinkedIn) Outreach, Lead Generation, Data Entry 2-5 Years

Experience highlights

Virtual Executive Assistant

Orion Capital Group · May/2022 – Present

*Executive Operations: Managed short-term rental listings, guest communications, and maintenance to ensure high revenue and guest satisfaction.
*Social Media Strategy: Drove brand engagement on Instagram, Facebook, and TikTok through targeted content and performance analytics.
*Sales & Leasing: Maximized property revenue by managing tenant relationships, analyzing sales data, and supporting leasing marketing.
Lead Management: Served as the primary intake specialist.

Customer Service Representative

Awesome OS · May/2020 – Present

The duties and responsibilities of a Customer Service Representative (CSR) at Awesome OS for a meal-subscription account like Freshly generally revolve around providing high-quality, efficient support to subscribers through written channels.
In a chat and email support role, your primary goal is to ensure customer satisfaction, resolve account-related issues, and maintain the brand’s reputation.

Host/Server

Marina Bay Sands - Bread Street Kitchen by Gordon Ramsay · April/2018 – Present

First Point of Contact: Served as the "Face of the Restaurant," delivering world-class hospitality to guests in a high-pressure, fine-dining environment.

Reservation Management: Orchestrated complex reservation books to optimize seating flow and maintain a sophisticated dining atmosphere.

Operations Excellence: Ensured seamless guest transitions and floor rhythm, upholding the elite standards synonymous with the Gordon Ramsay brand.

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