Customer Service Representative

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

High School Diploma

English proficiency Fluent

Professional Summary

Detail-oriented and highly reliable Virtual Assistant with over two years of experience in customer service, technical support, and administrative ass

Skills & Experience

Skills

Customer Support > Chat Support 1-2 Years

Customer Support > Email Support 2-5 Years

Customer Support > Active Listening problem solving,financial 1-2 Years

Experience highlights

Customer Service Representative – Rewards Account

Customer Service Representative – Rewards Account · April/2024 – Present

Assisted customers with reward points, credits, and redemptions.
• Resolved missing points and guided customers on gift cards and travel bookings.
• Updated customer profiles and account information.

Customer/Technical Service Support

Concentrix · January/2023 – Present

• Assisted customers with phone and TV subscriptions and billing inquiries.
• Provided basic troubleshooting for signal and connectivity issues.
• Updated plans, processed cancellations, and documented customer interactions.

Customer Service Representative – Retail Account

Customer Service Representative – Retail Account · October/2023 – Present

• Handled customer concerns via phone, chat, and email.
• Processed refunds, returns, reshipment, and order modifications.
• Issued discounts and coupon codes to resolve customer issues.

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