Skills
Customer Support > Customer Service > Gorgias
Less than 6 Months
Design > Graphic Design > Canva
6 Months to 1 Year
Customer Support > Ecommerce > Shopify > Dropshipping
1-2 Years
ISA Cold-calling > Appointment Setting
Less than 6 Months
Follow up boss
6 Months to 1 Year
Salesforce CRM
6 Months to 1 Year
Zendesk Software
6 Months to 1 Year
Experience highlights
Customer Service
Dotexe
·
November/2021
–
Present
The company was based in Los Angeles, California, although I was employed remotely (WFH). Checking customers’ statuses of their packages, processing refunds and replacements, and answering general questions through emails and chats. I can solve 60 to 100 tickets/emails a day.
ISA-Appointment setter
Robertslack Real Estate
·
October/2020
–
Present
ISA-Appointment Setter
Responsible for proactively identifying potential buyers, engaging them through personalized communication, and coordinating follow-up appointments for a real estate agent. Additionally, tasked with ensuring accurate client information, including phone numbers and email addresses, for seamless communication and timely updates.
Customer Service|Order Placer|Back office support
Doordash Philippines
·
March/2018
–
Present
We are the intermediary responsible for accurately placing the order over the phone and POS to the merchant and ensuring that it is delivered on schedule. Experienced with utilizing Zendesk to track orders from the time you place them until they arrive at the customer's doorstep. We respond to clients' questions via email and chat as well, offering pertinent answers.
-outbound and inbound calls
-email support
-chat support
Customer Service
Sutherland Global Services
·
October/2017
–
Present
As a dedicated customer service representative at NetSpend, I specialize in providing comprehensive assistance to customers. Whether it's account setup, card issues, transaction inquiries, technical support, or general product and service questions, I am committed to delivering prompt and effective solutions to ensure the highest level of customer satisfaction.
Customer Service- Retention Specialist
611 Global Services
·
June/2016
–
Present
Demonstrated ability to build client loyalty and satisfaction by fostering connections, offering solutions, and providing superior customer service.
