Skills
Customer Support > Chat Support > Email >Inbound Phone Handling
2-5 Years
Experience highlights
Technical sales representative
Asurion
·
December/2024
–
/
As a Technical Sales Representative at Asurion, I provided expert assistance to customers with their mobile device concerns, ensuring timely troubleshooting and effective solutions. I specialized in guiding clients through technical issues, offering clear explanations, and delivering excellent customer support across multiple communication channels.
Technical Service Representative for Chat
MetroPCS
·
February/2022
–
Present
As a Technical Representative at MetroPCS, I provided dedicated support to customers through chat platforms, assisting them with mobile device concerns, service inquiries, and troubleshooting needs. I specialized in delivering clear, step-by-step guidance to resolve technical issues while ensuring a positive customer experience.
cold caller Sales Associate
ALL STATE INSURANCE
·
March/2020
–
Present
As a Cold Caller at Allstate Insurance, I specialized in reaching out to potential clients to provide personalized quotes for home and auto insurance. My role required strong communication skills, persistence, and the ability to build trust quickly over the phone.
Key contributions include:
• Lead Generation & Cold Calling: Initiated contact with prospective clients, presenting insurance options and highlighting coverage benefits.
• Quote Provision: Delivered accurate and tailored home and aut
