Skills
Office and Administration > Quality Assurance
2-5 Years
5-10 Years
Communication
10+ Years
Administrative Tasks
5-10 Years
Conflict Resolution
5-10 Years
Call Handling
10+ Years
Medical Records Management
2-5 Years
- Customer Service
10+ Years
call auditing
1-2 Years
Customer service > Sales Representative > Customer Support
10+ Years
Marketing > Order Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Medical Administration
2-5 Years
Experience highlights
Quality Assurance Analyst
Alorica Teleservices Inc.
·
December/2023
–
Present
Conducted call audits with meticulous attention to detail. Provided constructive feedback and ensured product excellence and regulatory compliance.
Customer Experience Agent Advocate/SME
Alorica Teleservices Inc.
·
January/2023
–
Present
Assisted customer support operations. Handled calls when requested. Trained new team members in call and chat handling.
Customer Service Representative
Alorica Teleservices Inc.
·
December/2020
–
Present
Assisted delivery drivers with technical and navigation support. Ensured complete and timely customer orders. Managed order update requests.
Customer Service Representative
Awesome OS
·
February/2020
–
Present
Resolved customer complaints with empathy. Managed high-stress situations while maintaining professionalism and addressing customer concerns promptly.
Sales Associate
NCCC Department Stores Inc.
·
January/2017
–
Present
Enhanced customer satisfaction through exceptional service. Maintained store visual appeal by organizing merchandise and creating welcoming environment.
