Skills
Team Leadership
10+ Years
Process improvement
10+ Years
Business Operations Management
5-10 Years
Training & Development
10+ Years
Customer Support
10+ Years
Collections
10+ Years
Experience highlights
Senior Director of Operations
Paloo Financing, Inc. (Cashalo)
·
June/2024
–
Present
Operational and strategic handling of Financial Operations Group including Customer Service, KYC, Collections, Training & Quality. Led business scaling, process improvements, and acted as interim General Manager during fundraising phase.
Director of Financial Operations
Paloo Financing, Inc. (Cashalo)
·
April/2022
–
Present
Managed Financial Operations Group including Customer Service, KYC, Collections, and Training. Institutionalized operational load balancing and process improvements during business growth and right-sizing phases.
Collections Director
Paloo Financing, Inc. (Cashalo)
·
April/2021
–
Present
Directed collections operations within the Financial Operations Group, focusing on portfolio management and risk mitigation strategies.
Chief Operations Officer
The Golden Legacy Financing Corp.
·
November/2019
–
Present
Managed Product Sales, Credit Underwriting, and Collections for AFP/SSS Pension and Salary Loans. Oversaw 7 nationwide branches, improved asset quality, and optimized branch operations and cost control.
Country Manager
Green Money Tree Lending Corp., Inc. (Cashwagon)
·
February/2018
–
Present
Managed Philippines operations, setting up business activities and achieving objectives. Achieved technical break-even in 6 months and profitability in 10 months; won Best Risk Improvement and Best Sales Growth awards.
