Virtual Assistant, Technical Writer, Technical Customer Service

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A versatile professional skilled in streamlining operations, creating clear and precise documentation, and providing top-notch technical support.

Skills & Experience

Skills

Customer Support 5-10 Years

Technical writing 2-5 Years

General Virtual Assistant, Social Media Management, Customer Service Support/Representative, E-commerce 1-2 Years

Customer Support > Email Support and chat support 2-5 Years

Customer Support > Technical Support specialist 2-5 Years

Office and Administration > Administrative Support 2-5 Years

Office and Administration > Documentation 1-2 Years

General Virtual Assistant, Social Media Management, Customer Service Support/Representative, Admin Assistant, Graphic Designing 1-2 Years

Experience highlights

TECHNICAL WRITER

TECHSCRIBE PHILIPPINES · October/2022 – /

Train AI (chatbox) of the project background
Compose and write technical documents for research and development tax and other grants based on the recordings and information provided by the client.
Reviewing the work of other writers, providing feedback and assessment

TECHNICAL WRITER

PHILIPPINE DIGITAL ASSET EXCHANGE (PDAX) · March/2022 – Present

Maintain the templates and framework for easy-to-read and find documentation
Create and edit documentation to ensure clarity, accuracy, organization, and conformance to style guides and standard
Review technical requirements and design specifications to learn product functionality

VIRTUAL ADMINISTRATIVE ASSISTANT

NDEPENDENT CONTRACTOR · April/2016 – Present

Shopify Virtual Assistant - Order Fulfillment and Administrative tasks
Shopify Customer Service - answer customer inquiries via email and live chat.
Document Controller - maintain SharePoint documents
Website Admin- update and check website contents. Creation of spreadsheets for products to upload to the website. Checking errors. Image replacement
Email Support – handles customer complaints and queries, follow-up orders, and contract renewals.
Ad hoc tasks.

TECHNICAL WRITER

LEMONTECH IT SOLUTION · August/2016 – Present

Prepare instruction manuals and other supporting documents to communicate complex and technical information more easily.
Participate in project planning sessions to determine appropriate documentation deliverables
Collaborate with software engineers, QA's, and product managers to obtain information on products and product functionality
Proofread technical documents.
Onboarding process
SharePoint document maintenance

CUSTOMER SERVICE ASSOCIATE

CONVERGYS · January/2015 – Present

Tier 2 Technical Support – Responded to phone calls, and emails, troubleshoot modems, cable boxes, email issues, and phone issues. Accurately documented all technical support and customer help-desk interaction. Setting up an appointment for an on-site technician. Process move-up requests for emergency issues. Create and follow up a report for chronic issues. Ensure customer satisfaction throughout the call.

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