Skills
Office and Administration > Quality Assurance
5-10 Years
Team Leadership
5-10 Years
Solar
5-10 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
2-5 Years
Monitoring
2-5 Years
Technical Documentation
5-10 Years
Supply Chain Management
2-5 Years
Project Estimation
5-10 Years
Customer service > Sales Representative > Customer Support
10+ Years
Systems
5-10 Years
Salesforce (CRM)
2-5 Years
• Technical Troubleshooting
10+ Years
Experience highlights
Project Estimator / Quality & Operations Admin
Otovo
·
April/2026
–
Present
Evaluated residential solar installations via Salesforce, running post-job checks for operational closure. Conducted remote diagnostics for inverter/storage equipment. Collaborated with field teams on compliance and quality standards.
Project Estimator & Virtual Technical Support
EnergyAid
·
October/2023
–
Present
Developed estimation models and detailed project quotes for solar projects. Authored Scopes of Work for field crews. Managed component procurement and supply chain logistics. Performed remote diagnostics on complex installations.
Technical Support Engineer
SunPower Corp.
·
November/2020
–
Present
Delivered tier-3 technical support for residential, commercial, and utility-scale solar systems. Monitored array telemetry, analyzed energy yield curves. Conducted post-installation QA and field troubleshooting.
Team Lead & Operational Supervisor
TaskUs & Teletech Holdings
·
November/2010
–
Present
Led operations teams of 20+ agents; managed escalations and coached on customer decisions. Audited call quality, tracked KPIs, spearheaded process improvements.
Technical & Customer Support Specialist
ACS / INFONXX / Various
·
January/2006
–
Present
Provided technical assistance, network troubleshooting, and cross-selling while maintaining HIPAA compliance and CRM data standards.
