Skills
Customer Support > Sales Support
10+ Years
Design > Adobe > Lightroom
10+ Years
Professional Services > Photography
10+ Years
Customer support>chat>technical support>onboarding specialist
6 Months to 1 Year
B2B Sales & Renewals
10+ Years
Experience highlights
Onboarding Specialist
TDCX
·
November/2024
–
/
Assist users in setting up their account and integrating their platforms through API
Associate Professional
Ingram Micro
·
May/2015
–
Present
1) Software Sales – Net New and Renewals (Quote to Order)
2) POC/Subject Matter Expert
3) Product Specialist Role - SKU creation/Channel margin management
Customer Care Specialist
Concentrix
·
July/2011
–
Present
1) Resolving overdrawn accounts
- Sending formal demand letters to customers
- Returning Direct Debits/Checks
- Account Termination
2) Subject Matter Expert