Skills
Video & Audio Editing
2-5 Years
Customer Service & Client Support
5-10 Years
Coaching > Training and Development
2-5 Years
Office and Administration > Quality Assurance
2-5 Years
Team Leadership
5-10 Years
Process improvement
2-5 Years
Administration
2-5 Years
Podcast Production
2-5 Years
Client Relationship Management
5-10 Years
Crm software
2-5 Years
Chat Support > Data Encoder > Social Media Manager > Content Creation
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Design > Canva Graphic Design > Video Editing
2-5 Years
Human Resources > HR Management > Administrative Works > Operations Management
5-10 Years
Experience highlights
Podcast Editor / Multimedia Expert
TruDiagnostic
·
Jun/2024
–
Present
Edit and structure long-form podcast episodes for clarity and pacing. Clean subtitles and prepare content for multi-platform distribution. Produce short-form clips, audiograms, and supporting visual assets.
Director of Operations / Training and Development
PowerHouse Unlimited
·
Oct/2021
–
Present
Led operations, training, and quality assurance for distributed teams. Designed workflows, documentation, and onboarding programs. Supported client delivery via process and performance improvements.
Client Services Supervisor
Be Happy TC
·
Oct/2020
–
Present
Managed client relationships and daily service operations. Oversaw team performance, scheduling, and issue resolution. Improved service consistency through process refinement.
Real Estate Virtual Assistant
MCS VA Services
·
December/2016
–
Present
Provided administrative and CRM support for real estate teams. Managed listings, lead follow-ups, and transaction coordination. Maintained accurate records and reporting.
Dell Consumer Support Team Manager
Expert Global Solutions
·
Dec/2012
–
Present
Managed a technical support team for Dell consumer products. Coached agents to meet quality and performance standards. Handled escalations and complex customer issues.
