Skills
- Customer Service
1-2 Years
Customer Service Representative
1-2 Years
MS OFFICE AND GOOGLE WORKSPACE
Less than 6 Months
Call
1-2 Years
Problem Resolution
6 Months to 1 Year
Sales & Upselling
6 Months to 1 Year
• Live Chat Support
Less than 6 Months
Canva
Less than 6 Months
Account Management
Less than 6 Months
E-Commerce > Amazon > Inventory Management
Less than 6 Months
• Technical Troubleshooting
1-2 Years
Experience highlights
Customer Service Representative – Chat Support
ibex
·
August/2025
–
Present
Managed live chat support for B2B employer accounts, resolving posting issues with 90% first-contact resolution rate. Drove upsell of promotional bundles through targeted recommendations.
Customer Service Representative – Voice (Inbound)
Teleperformance
·
August/2016
–
Present
Managed high-volume inbound calls for telco account, diagnosing SMS, voice, and data service issues. Activated promotional plans and performed technical troubleshooting, reducing escalation rates.
Sales Representative
TonyMoly Philippines
·
June/2012
–
Present
Drove sales through personalized product recommendations and upselling. Performed weekly inventory counts, maintaining stock accuracy and reducing out-of-stock incidents.
