Skills
Office and Administration > Data Entry > Error Detection?
5-10 Years
Team Leadership & Supervision
2-5 Years
Customer Support > Customer Relationship Management
5-10 Years
Experience highlights
Verifications Team Lead
Sterling Talent Solutions
·
July/2022
–
/
Manage a team of verifications specialist and ensure they hit the KPI targets
Conduct qality audits as required
Schedule 1on1 and coachings
Verifications Specialist, Process Lead
Sterling Talent Solutions
·
June/2018
–
Present
Started as a specialist then got promoted to a process lead role where I assisted agents with file-related questions, attended quality calibration, and reviewed processes to update.
CSR
Stellar
·
April/2017
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Present
Half inbound calls and half emails. Worked with telco businesses in Australia availing NBN activation. Supported and provided updates on activation of services and followed up with activation team for updates.
