Quality Analyst

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

I've been working in the customer service field for over 14 years.

Skills & Experience

Skills

Customer Support > Chat Support > Email 10+ Years

Experience highlights

Quality Analyst

Telework PH · November/2024 – /

Quality Analyst for an AI learning campaign.

Agent / SME / Team Leader

Ibex Global Solutions · March/2016 – Present

I handled customer inquiries for a ride sharing app as a customer service representative and was later promoted as an SME and eventually as a team lead.

I then moved to an e-commerce campaign where I take over supervisory chats and emails, as well as back office works for escalated cases.

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