Network Services Supervisor/Team Leader

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Highly results-driven and detail-oriented BPO Supervisor/Team Leader with 9 years of experience in high-stakes customer service operations

Skills & Experience

Skills

Office & Administration > Customer Service 5-10 Years

Experience highlights

Network Services Supervisor/Team Leader

Accenture Inc. · March/2021 – /

Monitor key performance indicators (KPIs) such as issue resolution time (especially for complex billing issues), customer satisfaction (CSAT) scores related to dispute handling, and adherence to quality standards during invoice review, and service level agreement (SLA).
Translate complex data findings and customer feedback into clear, actionable recommendations for senior management, product teams, and customer service representatives.
Provide ongoing coaching and constructive feedback specific

Customer Service Senior Analyst

Accenture Inc. · July/2017 – Present

Investigate complex billing issues, anomalies, and customer disputes by researching underlying data from multiple systems
Determine the source of billing errors whether it's an incorrect rate, a contract misinterpretation, an unbilled service, or a system/data entry error and implement corrective action.
Process necessary billing adjustments, credits, debits, or write-offs with proper authorization and thorough documentation to ensure accurate customer ledgers.

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