Skills
Accounting > Investment Accounting > Strategic Planning
5-10 Years
Customer Support > Healthcare
5-10 Years
Account Management
5-10 Years
Process Optimization
5-10 Years
- Customer Service
10+ Years
Crm software
10+ Years
Escalation Management
10+ Years
Quality Assurance & Monitoring
5-10 Years
issue resolution
10+ Years
Client Relationship Building
10+ Years
Team Leadership & Training
10+ Years
Cross-functional coordination
10+ Years
Human Resources > HR Management > Administrative Works > Operations Management
5-10 Years
Experience highlights
Account Manager
Fluid-Aire Dynamics
·
December/2025
–
Present
Managed B2B customer accounts and service inquiries. Prepared high-accuracy equipment quotes. Coordinated cross-functional follow-up. Maintained CRM integrity with regular updates.
Customer Service Manager
Veriheal, Inc.
·
April/2019
–
Present
Led multi-channel patient support team across phone, email, and chat. Implemented escalation workflows. Trained staff on healthcare compliance and documentation standards.
Resolution Supervisor
iQor Philippines
·
January/2016
–
Present
Directed resolution workflows for escalated cases. Coached agents in de-escalation and compliance. Monitored queue metrics and balanced team workloads to meet benchmarks.
Senior Customer Service Specialist
Convergys
·
January/2010
–
Present
Resolved complex inquiries using enterprise CRM tools. Mentored junior team members on call management and service recovery. Coordinated with billing and technical support teams.
