Spanish Bilingual QA Analyst | Customer Support & Operations Specialist (AU Timezone)

Verified

$8/hr

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Outline

Looking for Freelance work (4 hours/day) at $8/hour

Associate Degree

English proficiency Native

Professional Summary

Spanish bilingual QA Analyst with experience in CX audits, support, and admin tasks. Skilled in Zendesk, Airtable, and data analysis. Available for AU

Skills & Experience

Skills

Quality Assurance 1-2 Years

Spanish Bilingual Support 2-5 Years

Data Analysis 1-2 Years

Experience highlights

Spanish Bilingual Appointment Setter (Healthcare)

TalentHero · September/2024 – Present

* Scheduled appointments and managed calendars
* Handled inbound/outbound calls in English and Spanish
* Ensured accurate data entry and patient coordination

Spanish Bilingual Quality Analyst

TaskUs · March/2024 – /

* Conduct QA audits on customer interactions (chat, email, voice)
* Identify trends, performance gaps, and improvement areas
* Provide data-driven feedback to improve CX and agent performance
* Generate reports and track KPIs

Virtual Assistant (eCommerce / Admin Support)

Bertab Tech · June/2022 – Present

* Managed administrative tasks (data entry, email, calendar)
* Supported eCommerce operations and order handling
* Used tools like Airtable, Asana, and Google Workspace
* Assisted with appointment setting and coordination

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