Skills
Process improvement
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
2-5 Years
Data Analysis
2-5 Years
Agent
1-2 Years
Google
2-5 Years
- Customer Service
1-2 Years
Call
1-2 Years
Account Management; Customer Support > Sales Support > Lead Generation
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
QA/QC team leader/dispatch/impex/import/ DCC
1-2 Years
Ticket Management
2-5 Years
Client & Account Management
2-5 Years
Salesforce (CRM)
2-5 Years
Experience highlights
QA/QC Representative
Google Local Service Ads QA/QC Representative
·
January/2025
–
Present
Reviewed LSA call recordings for automotive and roofing clients. Categorized calls as valid leads, poor-quality, spam, or booking opportunities. Documented findings and prepared weekly summaries.
Google Local Services Ads Subject Matter Expert
Teleperformance McKinley
·
January/2022
–
Present
Investigated and resolved escalated technical bugs and tickets. Provided real-time guidance to agents. Managed tracking sheets, implemented process updates, and collaborated with clients on platform strategy.
Google Local Services Ads Customer Service Representative
Teleperformance McKinley
·
January/2021
–
Present
Managed client accounts and led generation using CRM data. Utilized Salesforce to log and track high-volume interactions across chat, phone, and email. Documented troubleshooting and solutions.
